Right of withdrawal and return of goods within 14 days.
The return of goods, when required by law and possible, must be requested within 14 days from the date of receipt of the same by means of the appropriate form in the manner indicated below.
Notice must be sent within 14 days by registered letter with return receipt, addressed to:
- The original outer packaging or parts of it and/or the original inner packaging is missing
- The original packaging is damaged
- Any part, even minimal, of the product is missing
- Protections or seals affixed to the product or the packaging have been removed
- Signs of product use, scratches or any kind of damage are present
In the above cases in which the right of withdrawal lapses we will return the purchased goods to the customer, charging the same for shipping costs.
The customer who does not wish to pay the additional cost of reshipment carried out by ourselves may collect the goods directly or request their courier to ship the goods at their own expense within 6 months, past this time limit as per practice automatically waives all rights to the goods themselves and loses ownership.
Non-returnable merchandise for which there is no right of withdrawal.
All virtual products are not returnable, therefore software products and in general all assimilated and software type products, for example 3D scans and 3D models, CNC post processors, Scripts and Macros, Calc or Excel spreadsheets, websites, 3D viewers for websites or virtual catalogs software and similar in general, by law and according to logic can never be reclaimed and returned, for all these products a refund is never possible.
All tangible goods of any kind, mechanical or other hardware, including customized PCs, which are built or/and customized to order, possibly custom-made, are not returnable and are not covered by the customer's right of withdrawal.
Non-returnable goods include CNC pantographs, again built to order and custom, custom 3D scanners, machinery of any kind built to order, PCs built to order and/or customized when purchased, reconditioned used PCs sold as-is, assembled/built to order and/or customized, software 3D models and any software products in general, works of art created to order on a custom and personalized basis, any goods that have been bargained for by means of individual negotiation for which there is a written agreement that excludes this right, any goods purchased or bargained for by means of physical meetings between the parties at any venue or location, including trade shows.
Please note that professionals and firms have no right to withdrawal and return of goods.
To request permission to return goods please download this form click on the button below):
GOODS RETURN REQUEST FORM
To request the return of goods, please duly fill out the form and send it to us in the above manner.
For more information and solve any doubt please contact us!
Please note: All terms and conditions are subject to change without notice, whenever you transact business on our website, submit an order request and then purchase goods or services you are required to confirm that you have read the terms and conditions of use of the website, so please take care that you have read the latest version posted.
Call us for more information please contact us at 3473919379